Our Refund Policy
Thank you for choosing Collect Reviews. We strive to provide excellent service and products. If you’re not satisfied with your purchase, our refund policy ensures a smooth return process.
Return Eligibility
Duration: Returns are accepted within 30 days of the purchase date.
Condition: Items must be unused, in their original condition, and packaging.
Proof of Purchase:A receipt or proof of purchase is required for all returns. Items without proof of purchase or those received as gifts may qualify for store credit only.
Non-Returnable Items
Items that show signs of wear, are used, damaged, or missing parts (not due to our error) cannot be returned.
Refunds & Restocking Fee
Refund Process: Once we receive and inspect your return, we’ll notify you of the refund approval or rejection. Approved refunds are processed within 7 days.
Restocking Fee: A 10% restocking fee applies to returns not related to defects or errors on our part (e.g., unwanted or change-of-mind items).
Refunds will be issued to the original payment method.
Shipping Costs
Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
Non-Refundable Fees: Original shipping fees are non-refundable.
Exchanges
Defective or damaged items can be exchanged within 30 days, subject to stock availability. Please contact us to initiate an exchange.
Late or Missing Refunds
If you haven’t received your refund within 10 business days:
Check with your bank or credit card provider. If the issue persists, contact us at [email protected]
Contact Us
For questions or to initiate a return, email [email protected] or send us message via “Contact Us” page.
Return Shipping Recommendations
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
By purchasing from collectreviews.com.au, you agree to this policy. Collect Reviews reserves the right to update this policy without prior notice.
